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financial aspects of your care
Rex Healthcare will assist you with obtaining the necessary approval for your visit and will file your insurance claims for you. We are able to file primary and most secondary insurance claims. For your reference, we have provided printable copies of our Patient Financial Services brochure:
- At the time you register, we will need a copy of your insurance card(s) to file your claim. If you have Medicare or Medicaid insurance, we will need a copy of this/these card(s).
- When you register, you will be asked to sign a form that authorizes us to release information to your insurance company to ensure your claims will be paid promptly.
- If your insurance requires approval (pre-authorization or pre-certification) for certain tests or admission to the hospital, we will help you obtain the necessary approval for your visit if you have not done so.
If you would like a cost estimate before your visit, you may contact:
1. Health Information Management (for hospital admissions, same day surgery, endoscopy or pain clinic procedures)
(919) 784-3158
Monday - Friday 8 a.m. - 4 p.m.
2. The clinic/area where your test is to be performed.
Financial Assistance
Patient Accounting representatives will answer any financial questions that you may have before, during or after your visit and help you arrange financial assistance as needed.
Representatives are available:
During your visit:
Hospital Admissions
Monday - Friday,
9 a.m. - 5 p.m.
Before or after your visit:
Patient Accounting Department
2500 Blue Ridge Road, Suite #219
Monday - Friday,
9 a.m. - 5 p.m.
By phone or during off-hours: (919) 784-7600
About a week after your discharge, you will receive a Summary of Charges from Rex Healthcare, one or more bills from your physician and a bill for specialty services provided. If your insurance plan pays less than the amount of your bill, you will be responsible for the balance (i.e. co-payment, deductible or non-covered charges).
