Billing & Financial Assistance
UNC Health Rex will assist you with obtaining the necessary approval for your visit and will file primary and most secondary insurance claims for you.
Insurance Information
When you register, if you plan to file a claim for your health care, please provide the following:
- A copy of your insurance card(s) to file your claim.
- A copy of your Medicare or Medicaid insurance cards, if applicable.
- A signed release form authorizing UNC Health Rex to release information to your insurance company to ensure your claims will be paid promptly.
Your estimated out-of-pocket expenses, co-insurance and/or deductible is due at the time of your visit (cash, personal checks and most major credit cards are accepted).
If your insurance requires approval (pre-authorization or pre-certification) for certain tests or admission to the hospital, UNC Health Rex will help you obtain the necessary approval for your visit if you have not already done so.
Accepted Insurance Plans
View our current list of accepted insurance plans at UNC Health.
Accepted Insurance
Customer Service Contact Information
If you have questions concerning your patient responsibility amount due or billing updates, please call our UNC REX Health Customer Service Call Center toll free number at 800-594-8624 or visit the UNC Health Billing and Insurance page.
Please visit our Understanding Your Bill page for FAQs about billing at UNC Health Rex.
Financial Assistance
If you do not have insurance or are concerned about paying for your medical bills, you may be eligible for financial assistance. The UNC Health Financial Assistance program helps relieve the financial burden of medically necessary health care services at participating UNC Health entities. The program is available to North Carolina residents with a household income and assets at or below 250% of the Federal Poverty Guideline for your family size. Further information about the financial assistance program and how to apply is available on our UNC Health Financial Assistance page.
Online Bill Pay
We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills at your convenience. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.
In order to pay your UNC Health Rex bill online you will need to enter your 10 digit account number only (no dash necessary) from your most recent statement. You can find your account number on the top right side of your statement. Please enter the amount you wish to pay and if you have another account to pay, select “ADD NEW ROW” and enter the additional account number and amount. Complete the remaining mandatory fields on the following screens and a receipt is available to print.
At this time, we cannot accept online payments for Physician Practices.
Online Payments Before June 20, 2014
Our online bill payment system allows you to pay for charges incurred before June 20, 2014 using a Visa, Mastercard or Discover card.
Online Bill Pay
