Medical Records

My UNC Chart is a secure online patient portal that allows UNC Health Care patients to see portions of their electronic medical record as they receive care from UNC Providers. Patients can request an account at myuncchart.org to gain access to selected test results, appointment information and summaries of clinic visits and hospital admissions at no charge.

Additional medical records can be requested from Health Information Management. We are open 8:30 AM- 4:30 PM, Monday- Friday.

Requesting your medical records

1. Fill in your Authorization form. (HIM #1409-s).

The authorization form can be obtained from any UNC Hospitals, UNC Hillsborough Campus or Chatham Hospital, or you can download a copy from the link.

Patient or Authorized Representative

DOWNLOAD AUTHORIZATION FORM (PDF) - ENGLISH

DOWNLOAD AUTHORIZATION FORM (PDF) - SPANISH

Sign and return your completed form via:

• Fax: Fax your completed authorization form to: 919-784-3343.

• Mail: Please send your completed Authorization Form to:

UNC Health Rex
4420 Lake Boone Trail
Health Information Management
Raleigh, North Carolina 27607
919-784-3158

• Drop-Off: Simply hand in your completed Authorization Form:

UNC Health Rex
4420 Lake Boone Trail
Health Information Management
Raleigh, North Carolina 27607

Receiving your medical records

For questions regarding your medical record release, please call (919) 784-3158 between the hours of 8:30 a.m. and 4:30 p.m., Monday – Friday. Patients requesting records for their own personal use, fees will apply.

You can receive your records by:

• Fax

For follow-up care, we can fax key medical record information to another care provider upon your request the same day or prior to your scheduled appointment (at no charge). We will not fax for non-patient care purposes.

• Mail

Your records will be processed within 3-5 business days upon receipt of your completed form. (You will be invoiced upon receipt from HealthPort Copy Service.)

• Pickup

You can pick up your records (upon notification that they are ready) at:
Health Information Management, 4420 Lake Boone Trail, Raleigh, NC

Directions

Our main location is conveniently located at UNC Health Rex, 4420 Lake Boone Trail, Raleigh, NC 27607. Simply check in at the main entrance and you will be directed to our office.

Amending your medical records

You may request an amendment of protected health information (PHI) about you by completing the Request for Correction/Amendment form and mailing or faxing it to the Health Information Management Department, Attn: Release of Medical Information:

UNC Health Rex
4420 Lake Boone Trail
Health Information Management- ROI
Raleigh, North Carolina 27607

Fax:

919-784-3343

UNC Health Care must act on your request for an amendment no later than 60 days after receipt of such a request. If UNC Health Care is unable to act on the amendment within the required 60-day time limit, UNC Health Care may extend the time for such action by no more than 30 days, provided that:

A UNC Health Rex Privacy Officer provides you with a written statement of the reasons for the delay, and the date by which action on the request will be completed; and

UNC Health Care may have only one such extension of time for action on a request for an amendment.

You will be notified in writing if your request was accepted or denied.