Key Initiatives and Commitment to Quality Care

UNC Health Rex uses barcoding for specimen identification in conjunction with Positive Patient Identification (PPID) in order to ensure patient safety and reduce medical errors. When patients check in at surgery registration, they receive a unique bar-coded bracelet as identification. During surgery, as lab samples are taken, the patient code is scanned and the specimen bottle label are scanned for a match. If matched, the specimen is transferred to the lab. If not matched, an error has likely occurred (for example: another patient's label was applied in error), so the process must be repeated with the correct label, and the match occurs.

This process ensures the correct specimen is connected to the correct patient. The pathology lab can be assured the specimen for diagnosis is correctly assigned to the correct patient, increasing our quality and service to patients, and eliminating human error and pitfalls of a time-sensitive environment.

You will be cared for by members of our team who understand the necessity of proper hand hygiene. Hand washing is a simple measure, but one we take seriously at UNC Health Rex. We encourage patients and visitors to participate in and promote good hand hygiene by following proper hand washing procedures.

UNC Health Rex's hand washing process is as follows:

• Wet hands with warm water
• Apply soap and rub hands vigorously for at least 15 seconds covering all surfaces of hands and fingers
• Rinse hands with warm water
• Dry hands thoroughly using a disposable towel
• Use the towel to turn off the faucet

You'll be in the care of staff who've been trained on the best practices for fall prevention. We work hard at UNC Health Rex to prevent patient falls by using the latest evidence on best practices for fall prevention, our staff.

Falls can occur in any type of health care institution and to any type of patient. Changes in the patient's health status, responses to medication, treatments or anesthesia, and being in unfamiliar surroundings are some of the leading causes for patient falls.

Our staff will work with you to carefully assess and diagnosis the best course of treatment necessary to address your pain symptoms. During your initial consultation one of our pain specialists will review your medical records and history, conduct a thorough physical assessment and find the source of your pain. If necessary we will perform additional diagnostic tests. Once a treatment plan is established our physicians will communicate regularly with your referring doctor, primary care physician, and case manager to assure continuity of care.

UNC Health Rex Pain Management Center is a specialty clinic of UNC Health Rex. We offer the most comprehensive chronic pain management services in Wake County, North Carolina. Our patients receive high quality care from board certified, fellowship trained physicians who specialize in diagnostic and interventional pain medicine. Our experienced nurse practitioners and staff nurses are highly skilled in treating and caring for patients with a variety of pain conditions. Together our clinical team offers individualized treatment programs to fit the needs and lifestyle of each patient.

Our Pharmacy Department will provide you with assistance from highly trained staff and clinicians who ensure the delivery of pharmaceutical care at the hospital.

Everything we do centers around being among the best in clinical and service excellence, patient safety, research and education, and ultimately help people make the best use of medication.